Matthew Ferin FwSS - Bristol Shiatsu Practitioner

Terms & Conditions

Please read these booking terms carefully before making an appointment.

Booking & Cancellation Policy

I understand that your time is valuable, and I ask for the same consideration in return. The following policy keeps the diary fair for all clients and allows me to offer cancelled appointments to someone else wherever possible.

  • Standard cancellations (24 hours or more before your session): If you cancel at least 24 hours before your scheduled start time, your booking will be cancelled and the full session amount will be refunded (usually by issuing a credit note against your existing invoice).
  • Late cancellations (within 24 hours of your session): If you cancel within 24 hours of your scheduled start time, a £25 late cancellation fee will be applied. The remainder of the session fee will usually be refunded to you via credit note.
  • Missed appointments: If you do not attend your appointment and have not contacted me in advance, the session may be treated as a late cancellation at my discretion.

The website’s booking system and invoicing tools implement this policy automatically where possible. If you have any questions about how this applies to your booking, please contact me before your session.

Gift Vouchers & Prepaid Sessions

Gift vouchers and prepaid session blocks are normally valid for 12 months from the date of purchase, unless otherwise stated. In most cases:

  • Vouchers and prepaid sessions are non-transferable without prior agreement.
  • Expired vouchers or session blocks cannot usually be redeemed, but please get in touch if you have extenuating circumstances and I will do my best to help.

Health & Suitability

Shiatsu is a complementary therapy and is not a substitute for medical care. Please inform me of any relevant health conditions, medication, or recent injuries before your session so that I can work safely and appropriately with you.

Contact

If you have any questions about these Terms & Conditions or how the cancellation policy applies to your booking, please contact me:

Last updated: January 2026